Navigating the Difficult Client

Client Engagement Strategies Part 1 Taming the Dragon

Everyone, no matter what industry they are in, has had a difficult client. These types can range from never satisfied to the “know it all”, to the “silent but deadly” type. There are also those clients I categorize as “hope-less”, the ones that will resist even impeccable service and finely tuned management. They simply refuse…
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